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Steps to get you back on the road.

We understand that discovering a fault with your vehicle can be a stressful experience and it's our job to help relieve that stress. That's why our team of warranty experts are here to keep you moving. Let's get started.

Step 1.

Fault diagnosis.

When you take your vehicle to the repairing garage, they will take a look and diagnose the issue for you. The cost of the diagnostic is your responsibility, but don’t worry if the repair request is authorised, we’ll reimburse you for a reasonable diagnostic fee.

What is a diagnosis?

A diagnostic test involves a professional connecting your car to a scanner and revealing the issue by interpreting the error codes related to a specific fault.

Step 2.

Your repairing garage submits the assessment form.

Once your repairing garage has identified the fault with your vehicle, they need to complete and submit the form on the link below.

Step 3.

Warrantywise review.

Before any repair work is carried out your Warrantywise technician will review the assessment. We ask that you wait for our approval and a repair number. This ensures that the repairs are covered under your plan and helps you avoid any unexpected costs.

Step 4.

Authorised repairs are carried out.

Back on the road.

    Request a repair

    Please fill out the form to request a repair.

    Repairs FAQs.

    In order to log a repair request you must follow the simple steps on the Start a Repair page . You can also find a link to start a repair request in your terms and conditions.

    Repairs for premature failures are only considered after your plan has been active for at least 30 days or 500 miles, whichever comes first.

    You must report any fault as soon as possible (always within 7 days) and wait for approval and a repair number before any work begins to ensure your claim is covered. Starting repairs without prior authorisation may result in your claim being rejected.

    In order for our repairs team to assess your repair request, the fault must first be diagnosed by a VAT-registered garage of your choice. Once the diagnosis is complete, the garage must fill out our Repairer’s Assessment Form, which can be found on our website. After we receive the completed form, our team will review and assess the information. We will then contact you with the outcome. Please note: No repair work should be carried out without prior authorisation from Warrantywise. No repair work should start before this written approval is received.

    We have a duty to our customers to ensure that every repair request is assessed fairly and accurately against the terms of the warranty plan. Having any repair work completed without prior authorisation being given, goes against the Terms and Conditions and could result in your repair request being rejected.

    The standard maximum labour rate covered by a Warrantywise plan is £50 per hour including VAT, but you can select a higher rate if noted in your warranty schedule. Check your warranty schedule or terms and conditions for the exact figure.

    You are responsible for the initial diagnostic costs. However, if the repair is authorised, we may reimburse reasonable diagnostic charges.
    If your vehicle breaks down or is undergoing authorised repairs, you may also be entitled to the following benefits:
    Emergency breakdown recovery (up to 50 miles)
    Replacement hire vehicle (up to £75 per day, for a maximum of 10 days).
    Please refer to your Plan Book for full terms and conditions.

    What to Do When Taking Your Car for Repairs
    Step 1: Notify Warrantywise Promptly. Ensure you have your warranty details available.
    – Once you’ve reported a fault, your repairer has 7 days to provide certain details to Warrantywise.
    Step 2: Provide Repairer with Instructions
    – Ask your repairer to submit the following information by either:
    Phone: Call the Repairs Office at 01254 355102 and request an assessment form to be emailed to them.

    You are responsible for the initial diagnostic costs. However, if the repair is authorised, we may reimburse reasonable diagnostic charges.
    If your vehicle breaks down or is undergoing authorised repairs, you may also be entitled to the following benefits:
    Emergency breakdown recovery (up to 50 miles)
    Replacement hire vehicle (up to £75 per day, for a maximum of 10 days).
    Please refer to your Plan Book for full terms and conditions.

    Including a voluntary contribution in your Warrantywise car warranty plan allows you to pay a set amount towards any approved repair costs, which can lower the overall price of your warranty premium. For example, if you choose a £100 voluntary contribution, you would pay the first £100 of any approved repair, and Warrantywise would cover the rest, helping you tailor the plan to better suit your budget.

    You should refer to the terms and conditions of your warranty plan to determine whether a part is included in your warranty. This information will be under your specific plan type.

    For warranty plans that started after May 1st 2023 please go to Downloads where you will find your plan Terms and Conditions. For any other plans, please email our Admin Department at admin@warrantywise.co.uk who will be able to provide your Plan Terms.

    The plan holder is responsible for any initial diagnostic costs. However, Warrantywise will consider reimbursing reasonable diagnostic expenses as part of an approved repair request.

    If your vehicle has suffered a breakdown or is undergoing authorised repairs, we may provide a replacement hire providing the repair meets our criteria. Please refer to your plan book for full terms and conditions.

    When authorising labour times, we will refer to Autodata and Auto Logic timing schedules to ensure the correct labour time is being authorised.

    We use a network of AA repairing garages across the UK who we can pass your details across to and will take over the booking process. In order to start this booking process, please contact us via live chat or phone us on 01254 355102.

    You should report any fault with your vehicle as soon as possible (always within 7 days) and once this fault has been reported, we need to received the information from the repairing garage within 7 days.

    To ensure the assessment form is completed with all of the necessary detail provided, we do ask that the repairing garage completes the assessment form.

    In order to make a payment for an authorised repair, we must receive a signed authorisation document from the plan holder and the invoice for the completed repair work in Warrantywise’s name and address. Without both of these documents being provided, we are unable to process a payment.

    Premature part failure occurs when a component fails unexpectedly before the end of its expected lifespan. In contrast, a worn-out part has reached the natural end of its life, which is considered normal given the vehicle’s age and mileage. Premature failure falls under your plan (as long as it is a part that’s in your T&Cs), wear and tear of a part does not.

    Warrantywise will always use parts of Original Equipment standard and if the warranty plan has main dealer labour rate, we will authorise main dealer parts.

    In order to cancel your warranty plan you must email our Admin Department at admin@warrantywise.co.uk. The email must contain your vehicle registration and or your plan reference number and the reason for requesting cancellation.

    Warrantywise and Warrantywise Logo are trademarks of Warrantywise. The website "www.warrantywise.co.uk" and contents herein are for information purposes only. This does not form part of any contract of protection. Any and all Warranty Plan confirmation including Warranty Plan Documents and Application Forms will be issued upon purchase. It is important that you read our information supplied and then make your own choice of warranty plan together with any plan additions that you may need as a vehicle owner who demands to ensure that your vehicle warranty requirements are met now and in the foreseeable future. Terms and Conditions apply and are provided by Warrantywise available to download here or upon request by calling 0800 169 7880. Warrantywise Limited (No. 07963594 ) and Warrantywise UK Limited (No. 14775172) both trading as Warrantywise are companies registered in England and Wales at The Rocket Centre, 3 Trident Way, Blackburn, Lancashire, BB1 3NU and both are part of Wise Group Holdings Limited, Company No. 10613336. Warrantywise Limited (VAT registration number 264 8618 71) and Warrantywise UK Limited (VAT registration number 437 8119 76) are VAT registered companies. All prices and monetary figures are quoted include VAT at the current rate.

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    *Please refer to specific plan terms and conditions.